We have established regulations concerning customer protection, and we make every effort to sincerely and promptly respond to complaints or other inquiries from customers to ensure their understanding.

The standard process for complaint resolution is as follows:

• Receiving complaints or other inquiries from customers
• Reporting to the customer support management department from the reception department
• Investigation of the details and facts of the complaint by the reception and customer support management departments
• Sincere and prompt response and resolution by the reception and customer support management departments